GENUINE MOTORCYCLE RIDING GEAR
OFF TRACK is a clothing brand and motorcycle aftermarket shop based in Long Beach, CA.
Our roots stem from providing lifestyle clothing, riding gear, parts, and accessories.
We welcome and cater to all motorcycles.
The Essentials
Below, you'll find answers to some of the most common questions our customers ask. Whether you're looking for the perfect fit, need guidance on care instructions, or want to know more about our shipping and return policies, we've got you covered. If you can't find the information you need, don't hesitate to reach out to our dedicated customer support team. We are committed to delivering outstanding service and are here to assist you with any inquiries you may have.
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for secure and convenient transactions.
What are your shipping options?
We offer standard shipping within the contiguous United States. Expedited shipping is available at an additional cost. For international orders, please check our shipping policy for more details.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the US. Expedited shipping options are available for faster delivery. International shipping times may vary based on the destination.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $99. Check our shipping policy for current free shipping thresholds.
Do you ship internationally?
Not at this time.
What is your return policy?
We have a hassle-free 30-day return policy. If you're not satisfied with your purchase, you can return (it original condition and packaging) within 30 days for a full refund or exchange. Please review our returns page for more details.
Is there a warranty on the products?
Most of our products come with a manufacturer's warranty. The warranty period varies by brand and item. Check the product description or contact our customer support for warranty details.
Are all the products on your website in stock?
We strive to keep our inventory up-to-date. However, occasionally, popular items may run out of stock. If a product is out of stock, you can join the waitlist or contact us for an estimated restock date.
Can I cancel my order after it has been placed?
We process orders quickly to ensure timely delivery. If you wish to cancel your order, please contact our customer support as soon as possible. We'll do our best to accommodate your request if the order hasn't been shipped yet.
Do you offer any discounts or promotions?
Yes, we frequently run promotions and offer discounts to our customers. Keep an eye on our website and subscribe to our newsletter to stay updated on the latest deals and offers.
Can I visit your store to try on the gear before purchasing?
Yes, please stop by our Long Beach location. We'd love to meet you and help answer any questions you might have.
How can I contact your customer support?
You can reach our customer support team by using the "Contact Us" form on our website. We aim to respond to all inquiries within 1 business day.